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Customer support
1 Raw Feeding
1.1 Why a Raw Diet?

A pet diet of raw food diets is the oldest type of pet diet. The raw diet comes as close to meeting the ancient dog & cats’ diet. It is the most biologically appropriate way to feed your cat or dog. We are seeing more pet owners discovering the amazing benefits of feeding a raw diet to their pets. These benefits include, but are not limited to: Allergy Issues, Weight Loss, Weight Gain, Hair Loss, Digestibility, Cancer, Age Issues and Joint Issues.

1.2 Why is Raw different than Dry or Canned Food?

Dry and Canned pet food are cooked at temperatures over 300 degrees. By cooking the food and adding extra starches, the cooked pet food becomes very shelf stable. This allows food to sit on the store shelf or in your cupboard for months, if not years. These means these types of food are designed for the convenience of the owner, not the pet’s nutrition.

The high temperature cooking process also removes many of the nutrients and enzymes that your pet needs in their diet. A small percentage of these nutrients are replaced with synthetic additives, but these are not always absorbed properly, by your pet.

Many of the “cheap filler” ingredients put into the cooked foods are hard to digest, leading to soft stools or even diarrhea. These ingredients and preservatives can also cause allergies issues in your pets, including yeast in the ears, on the paws and skin. This yeast will then can cause hair loss, itching and scratching.

A good “Raw Food” will contain, muscle meat, meaty bones, organs, and raw fruits and vegetables. We carry several pre-packaged raw foods the you can purchase, defrost and feed to your pet. All these products come frozen and ready to serve.

1.3 Can raw diet help with pet’s gas and smelly stool?

A raw diet is nearly 100% digestible with the raw meats digesting more efficiently than processed cooked meats. By processing quicker, it can eliminate the extra digestion time in the gut, helping to eliminate gas and odorous stool.

1.4 Can raw diet reduce the size of my pet stool?

Cats and Dogs do not produce the enzymes for digestion of processed grains and simple carbohydrates in dry kibble. Since raw food does not contain the processed ingredients the stool will shrink as their digestion system can absorb more of the diet.

1.5 What effect does raw food have on my pets skin and coat?

The Presence of unprocessed, uncooked animal fat allows the body to assimilate and absorb the fats better than processed vegetable oil. The natural occurring amino acids and vitamins, found in raw pet food, will create bright shining eyes.

1.6 Can raw food help with my pet’s food allergies?

A grain free raw food with single protein meat source will make managing food allergies and sensitives much more feasible, which can lead to less itching and scratching.

1.7 Can a raw diet have an effect on my dog's eye stains?

Eye stain, ear wax, and other indications of the body flushing toxins will be greatly reduced when feeding one of our quality raw food diets.

1.8 What effect can a raw diet have on my pet’s energy level?

A raw diet contains unprocessed high-quality animal fats, which will yield an easily assimilated energy source, which is high sustainable. None of the raw diet is wasted on empty calories.

1.9 Can a raw diet help with my pets’ weight?

Weight Maintenance is more easily managed with a diet that is nearly 100% digestible. Controlling portions is much simpler with a diet that is so highly digestible, pet owners can adjust their pets diet to reduce or add weight in an more effective manner.

2 In-Store Pick Up
2.1 How do I know if an item is eligible for pick up?

The 'in-store pickup' option will be indicated on the product page and in the shopping cart if the product you’ve selected is eligible for pick up.

2.2 Can I use coupons for an order placed online for in-store pickup?

Coupons are not currently accepted for in-store pickup orders.

2.3 When do I pick up my order?

Items that are in stock can usually be picked up the same or next day if your order was placed near store closing or when the store is closed. Once your order is ready, we will send you a 'Ready for Pick Up' email, usually within 1 hour. Store hours vary and are available in the 'select store' option during checkout. Store hours are also available on your Ready for Pickup email.

2.4 How long do I have to pick up my orders?

Orders not picked up within 5 days will be returned to stock and we will issue a refund. Refunds will only be made on the original form of payment and may take 3-5 business days to appear on your statement.

2.5 Can I have someone else pick up my order?
2.6 Where do I go and what do I bring with me to the store?

Go to the register and bring a government-issued ID. For faster checkout, bring your 'Ready for Pickup' email in print or on your mobile phone. An associate will retrieve your order for you.

2.7 How do I cancel or return my purchase?

Please contact Customer Care online or at 1-888-839-9638.

To return an item, go to your local Animal Park Marketplace store. Please review our Return Policy.